Welcome to Inno Tech Inc. This website respects and protects the personal privacy of all users (hereinafter referred to as “users”) who use the services of this website, and is committed to providing users with safe and reliable online services. This Privacy Policy explains how this website collects, uses, stores, shares, and protects users’ personal information when providing services, and describes the rights available to users.

Users should carefully read and fully understand this Privacy Policy before using any services on this website. By clicking “Agree”, “Continue to Use”, or by actually using the services of this website, the user acknowledges and agrees to this Privacy Policy and authorizes this website to process their personal information in accordance with this policy. If users do not agree with this Privacy Policy, they should stop using all services on this website.

1. Scope of Application

This Privacy Policy applies to all services provided by this website, including but not limited to user registration, login, browsing, searching, ordering, and interactive communication, as well as services provided through websites, mobile applications, and related online channels.

This Privacy Policy does not apply to the following:

• Privacy practices of third-party websites or services that users access through links on this website. Those practices are determined by the third parties, and this website is not responsible for them;
• Information that users themselves post or upload, such as comments, messages, and shared content;
• Information that applicable law does not treat as protected personal information.

2. Collection and Use of Personal Information

This website collects personal information only as needed to provide and improve its services, does not collect information unrelated to those services, and does not collect personal information in an excessive manner. This website processes personal information in accordance with applicable privacy and data protection laws and respects users’ rights to be informed and to make choices about their information.

(1) Types and Purposes of Personal Information Collected

1. Personal information voluntarily provided by users

When users use the services of this website, they may need to provide the following personal information to complete registration, log in, or use specific features. Such information is used only for the stated service purposes:

• Registration and login information: including username, password, mobile phone number, and email address, used for identity verification, account security, maintaining login status, and sending service notices and verification codes;
• Basic personal information: including name, gender, date of birth, and government-issued identification details, collected only when a service requires identity verification (such as account verification, high-value transactions, or offline event registration) to complete verification and meet applicable compliance requirements;
• Contact and address information: including contact phone number, shipping address, and frequently used addresses, used for order delivery, offline service coordination, and after-sales communication;
• Other information provided voluntarily: text, images, voice messages, and other content submitted when using communication, feedback, or complaint features, used to handle user requests and improve service quality.

2. Automatically collected personal information

When users access and use the services of this website, this website may automatically collect certain information through technical means to optimize the service experience, maintain security, and understand how the services are used, including:

• Device information: including device model, operating system version, device identifiers, browser type, screen resolution, and network type, used to adapt to different devices, troubleshoot technical issues, and improve compatibility;
• Access log information: including access time, IP address, pages viewed, click history, time spent on pages, Referer header, and User-Agent string, used to understand usage patterns, improve website layout and content, and measure traffic;
• Location information: collected only with the user’s permission, typically as an approximate location based on IP address, to provide localized services (such as nearby location suggestions or regional content). Users may withdraw this permission at any time to stop the collection of location information;
• Cookies and similar technologies: this website uses cookies, pixels, and similar technologies to remember login status and preferences, simplify the login process, and provide a more personalized experience. Users may clear or disable cookies in their browser settings, though some features may not work as intended.

3. Sensitive personal information

Certain information may be treated as sensitive under applicable law, such as biometric data, health information, financial account information, precise location, and information about children. This website collects such information only when it is necessary for a specific service and, where required, with the user’s consent. Additional safeguards will be applied. If a user chooses not to provide sensitive information, only the related feature may be unavailable; other services will not be affected.

(2) Limits on Use

This website uses collected personal information only for the following purposes and will not use it for other purposes without the user’s consent, except as permitted by law:

• Provide, maintain, and improve the services of this website and keep them operating normally;
• Verify user identity, protect account security, and help prevent fraud and unauthorized access;
• Send service notices, activity reminders, product updates, and similar information (users may opt out of promotional messages through account settings);
• Analyze usage to improve website content, layout, and features;
• Handle complaints, feedback, and inquiries;
• Comply with applicable laws, regulations, legal process, and lawful requests from government authorities;
• Provide personalized recommendations or advertising where the user has consented or as otherwise permitted by law.

3. Storage and Protection of Personal Information

(1) Storage

1. Retention period: This website retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, or as required by law. When retention is no longer necessary, the information will be deleted or irreversibly anonymized. Anonymized data is no longer treated as personal information.
2. Storage security: This website uses industry-standard security measures to protect personal information, including encryption in transit (such as TLS 1.3), encryption at rest where appropriate (such as AES-256), access controls, and regular backups, to help prevent unauthorized access, alteration, loss, or misuse.

(2) Protection measures

This website maintains administrative and technical safeguards for personal information, including:

• Technical safeguards: firewalls, intrusion detection, encryption, access controls, and regular security reviews and updates to address known vulnerabilities;
• Organizational safeguards: role-based access, confidentiality obligations for personnel who handle personal information, and internal training on privacy and security;
• Incident response: an incident response process for personal information security events. If a security incident such as unauthorized access, alteration, or loss occurs, this website will take remedial measures and notify affected users and, where required, relevant authorities, in accordance with applicable law.

(3) User security responsibilities

Users should keep their account credentials, passwords, and verification codes confidential and should not disclose them to others. If users believe their account has been compromised or their personal information has been used without authorization, they should notify this website promptly. This website will take reasonable steps, such as freezing the account or resetting credentials, to limit further harm. This website is not responsible for personal information loss or disclosure caused by a user’s failure to keep their own credentials secure.

4. Sharing, Transfer, and Public Disclosure of Personal Information

This website does not sell, share, transfer, or publicly disclose users’ personal information to third parties without the user’s consent, except in the following circumstances:

• With the user’s consent, this website may share personal information with a third party designated by the user, limited to the scope of that consent;
• Service providers: to provide the services, this website may engage third-party providers (such as payment processors, logistics providers, and technology vendors) to process personal information on its behalf. This website will enter into appropriate contracts requiring those providers to process personal information only as instructed, in accordance with this Privacy Policy and applicable law, and not for their own unrelated purposes;
• Legal requirements: this website may disclose personal information to comply with applicable law, regulation, court order, or lawful requests from government or law-enforcement authorities;
• Protection of rights: this website may share personal information as reasonably necessary to protect the rights, safety, or property of this website, users, or others, including to prevent fraud or abuse;
• Business transfers: if this website is involved in a merger, acquisition, reorganization, or similar transaction, personal information may be transferred as part of that transaction. Users will be notified as required, and the recipient will be expected to continue to protect the information. If the recipient intends to use the information for a materially different purpose, additional consent will be obtained where required;
• Aggregated or de-identified information: this website may share information that has been de-identified or aggregated so that it cannot reasonably identify a specific user, for research, analytics, or similar purposes. Such information is not treated as personal information.

This website requires its service providers to comply with applicable privacy and data protection requirements. If a provider violates its agreement and misuses personal information, this website will take appropriate action under the contract and applicable law.

5. User Rights

Subject to applicable law, users may have the right to access, correct, delete, or obtain a copy of their personal information, to withdraw consent, and to request account closure. This website provides the following ways to exercise these rights:

• Access and copy: users may log in to their account and review or copy their personal information in sections such as “Personal Center” and “Privacy Settings”;
• Correction: if personal information is inaccurate or incomplete, users may submit a correction request through those sections or contact customer service. This website will review the request within 3 business days after receiving it, or within a reasonable period if the matter is more complex;
• Deletion: users may request deletion of their personal information. This website will delete or assist in deleting the information where: (1) the user withdraws consent and consent is the basis for processing; (2) the purpose of processing has been fulfilled and the retention period has expired; (3) this website no longer provides the relevant service; or (4) deletion is otherwise required by applicable law;
• Withdrawal of consent: users may withdraw consent at any time by disabling relevant permissions (such as location or push notifications) in account settings, or by contacting customer service. After withdrawal, this website will stop the related collection and use. Withdrawal does not affect processing that lawfully occurred before the withdrawal;
• Account closure: users may request account closure through the “Account Closure” function or by contacting customer service. After closure, this website will delete or irreversibly anonymize the user’s personal information within 30 days, except where retention is required by law. After closure, the user will no longer be able to use the account or related services;
• Complaints: if users believe their personal information has been handled improperly, they may contact customer service. This website will review the complaint and respond with the outcome.

To protect users, this website may require identity verification before processing the above requests.

Depending on the user’s location, additional rights may apply under local law (for example, California residents may have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information). This website will honor such requests as required by applicable law.

6. Children’s Privacy

This website is not directed to children under the age of 13 and does not knowingly collect personal information from children under 13. If this website learns that it has collected personal information from a child under 13 without appropriate parental consent as required by the Children’s Online Privacy Protection Act (COPPA) or other applicable law, it will delete that information promptly.

A parent or guardian may contact customer service to review, correct, or request deletion of a child’s information, or to withdraw consent, where applicable.

Users between 13 and 17 should use the services only with the involvement of a parent or guardian where required by applicable law.

7. Updates to This Privacy Policy

1. This website may update this Privacy Policy from time to time to reflect changes in law, services, or technology. The updated policy will be posted prominently on this website (for example, in the website footer or on the login page) for at least 7 days.
2. If an update materially changes how personal information is collected, used, or shared, this website will provide additional notice, such as a pop-up, in-product message, SMS, or email. Users may decide whether to continue using the services under the updated policy.
3. The updated Privacy Policy takes effect at the end of the notice period or upon the user’s consent, as applicable. If a user does not agree to the updated policy, the user should stop using the services. Continued use after the effective date constitutes acceptance of the updated policy.

8. Limitation of Liability

This website is not responsible for personal information leakage or loss arising from:

• Events beyond its reasonable control, such as natural disasters, fires, or widespread network outages;
• Disclosure by the user to third parties, or through channels outside this website;
• Unauthorized access by third parties that occurs despite reasonable security measures, or that is unrelated to this website;
• Access to this website through unofficial, pirated, or unauthorized software or channels;
• Other circumstances where liability is limited or excluded under applicable law.

9. Contact Us

If users have questions, comments, or requests regarding this Privacy Policy, wish to exercise privacy rights, or need to submit a complaint, they may contact this website as follows:

• Customer service email: inno@innodetectioninc.com
• Mailing address: 2202 Lakeside Boulevard, Edgewood, MD 21040, USA

This website will respond to inquiries, complaints, and requests within 3 business days. If a matter is more complex, this website will complete the review and provide a response within a reasonable period.

This Privacy Policy is effective as of the date of publication.

Operating entity: Inno Tech Inc.

Last updated: March 11, 2026